Privacy and Cookie Policy

www. is a website that provides information on Nutricia Advanced Medical Nutrition (the "Website"). The Website also acts as a sign post to direct you to places where you can find further information. This Website is not specifically brand or product related and is intended for all interested persons ("Users"). The Information is made available through This Privacy and Cookie Policy provides information on the processing of personal data of Users and use of cookies by Nutricia Advanced Medical Nutrition, acting through Nutricia Southern Africa (Pty) Ltd. A company registered in South Africa under company registration number 2011/108257/07, whose registered at Bryanston Place, 199 Bryanston Drive, Bryanston 2191, South Africa (hereafter "Nutricia", "we" or "us").

Nutricia may change this Privacy and Cookie Policy from time to time. We advise you to regularly review the Privacy and Cookie Policy for possible changes. This Privacy and Cookie Policy was last changed on 29 November 2017.

You can download and print this Privacy and Cookie Policy via Alternatively, we are happy to send you a hardcopy of this Privacy and Cookie Policy at your request. You can request this by contacting us via email

1. When is this Privacy and Cookie Policy applicable?

This Privacy and Cookie Policy is applicable to the processing of personal data of Users of the Website by Nutricia.
By using the Website you may be directed to other sites. The respective terms of use and privacy and cookie policies of those sites apply to your use of those sites.


2. Who is the controller of your data?

Nutricia. Personal data is only required for Healthcare Professionals registering on the Healthcare Professional section of the site.


3. For what purpose do we process your personal data?

The personal data is processed in order to enable Nutricia to verify that you are a registered Healthcare Professional and appropriately access the section of the site reserved for healthcare professionals only.


4. Who has access to your data?

The Nutricia Website Administrator. We employ a third party to facilitate or provide the services of Nutricia on our behalf, to perform program related services (such as, without limitation, maintenance services, Website hosting and improvement of the Website's, or features).

Nutricia does not however sell, share, rent or trade your personal data to any third party.


5. Cookies, and how does Nutricia use them?

The Website uses cookies. If you visit our Website and your browser settings accept cookies, we consider this as acceptance of our use of cookies.



What are cookies and how do they work? Cookies are small files that are sent to and stored in your computer by the websites you visit. Cookies are stored in your browser’s file directory. Next time you visit the Website, your browser will read the cookie and relay the information back to the Website or element that originally set the cookie. Nutricia uses cookies to offer you a better user experience.

How can I manage cookies? You can review the options available to manage cookies in your browser. The browser can be used to manage cookies relating to basic functions, site improvement, personalization and advertising. Different browsers use different ways to disable cookies, but they are usually found under a Tools or Options menu. You can also consult the browser’s help menu. In addition to cookie management, browsers usually let you control files similar to cookies.

How long do we keep the information? It depends based on the type of cookies. Session cookies expire when you close the browser. Persistent cookies have typical expiration dates ranging from two months up to a couple of years.

Below is an overview of the cookies that we use.


Cookie and Name Retention period Description
Google Analytics

Google Analytics Cookies
Google Analytics Cookies, 2 cookies: one expires after 10 minutes and the other after 2 years. These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Google Analytics does not store any personal information about our website users. 
ASP.Net session

The cookie will expire at the end of the session (when you close your browser). This cookie is the default one used by ASPNET to uniquely identify the user's session on the site and relates the visitor's unique session to server side data.
Ektron preferences

ecm, expires after one year This cookie is used by the Ektron application to store information about the anonymous and logged in visitor, including language,
currency, user culture, and site information.
Ektron user ID

This cookie expires after one hour. This cookie is used to track visitors to the site. A unique identifier for the current visitor is generated for all visitors, including anonymous visitors, and assigned to the visitor at the time they first arrive on the site.
We use this information to uniquely identify the user when they perform unauthenticated actions on the site, such as commenting on content, and also to compile reports on visitor usage.
AddThis social plugin These cookies use session cookies that expire once your browser is closed and may use persistent cookies that remain until deleted. For more information see

 Further information about cookies is available at


6. How to treat links to social media?

Through your access to, you may have access to information on other websites and from other providers than Nutricia. Although we take utmost care in our selection of information and websites we suggest, we are not responsible for the processing of your personal data through these websites.

If you choose to share your experiences with through social media such as LinkedIn, Facebook and/or Twitter, your personal data (such as your name and the fact that you are interested in Nutricia will be visible to all the visitors of your personal webpage on LinkedIn, Facebook and/or Twitter. On the use of such social media websites only the terms and conditions (including the privacy and cookie policy) of the social media website apply. Nutricia is not responsible for the processing of personal data or the privacy policy of such social media websites. Nutricia's Terms of Use and this Privacy and Cookie Policy are therefore not applicable to the use of such websites.


7. May children under the age of 18 provide personal data?

We care about the safety of children. Nutricia’s Website is not directed towards children under 18. Nutricia does not collect personal data from a child under 18.


8. How do we secure the data?

Although Nutricia does not process your personal data through this Website, Nutricia has taken the appropriate technical and organizational security measures against loss or unlawful processing of data. To this purpose Nutricia uses several security techniques including secure servers, firewalls and encryption.


9. What are your rights?

You may at any time request information by emailing us at We will respond to your information request within 5 business days.